FAQ

Have a Question about your Project?
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Commonly Asked Questions

Visiting our Showroom

Appointments are not required to visit one of our showrooms and we welcome the opportunity to meet with you one on one to gain a better understanding of your project. Appointments are recommended, however, during the specification and ordering phase as we want to allocate enough time so that we can work with you on your project in a meaningful way.

The more ideas you bring to us, (photos, magazines, etc.) the better we can determine what products will suit your needs. Our consultants will guide you through the selection process and insure that you don't forget anything you will need to complete your project.

Please bring all plans, blueprints or drawings that you have for your project. If you do not have any plans, please take measurements of the space. If you have architectural specifications, please bring those. If you have already selected the flooring, tile, paint or wallpaper, please bring samples or swatches. Photographs of the project or other spaces in your home are also very helpful. Finally, please bring the names and phone numbers or your architect, designer, builder or general contractor and plumbing contractor. If your builder has given you an allowance, please let us know.

Most of our showrooms have a variety of live, functioning displays in our appliance departments. Our Santa Monica location has a variety of functioning bathroom displays as well, including showerheads and whirlpool tubs.

We do carry a large inventory of showroom products. However, because of the great variety of products available today, it is impossible for us to stock everything. Special order products can take from a few days to several months.

Products & Orders

All methods are good but the "in store" experience, with the product right in front of you, with our professional staff assisting you, is always the best.

We monitor our competitor’s prices on a daily basis to ensure Snyder Diamond is always giving you the best possible price.

Typically, we can price the products you need during your visit. Not having the products priced and labeled allows us to deliver a more interactive experience to ensure we are specifying the correct model to suit your needs.

Typically, we will get pricing back to the project manager/customer within three to five business days after the appointment. Many of the items we show in our showrooms are available in a multitude of finishes, colors and sizes. Our associates will gladly price the product in the color, finish and size that you need for your project. If you are purchasing through your contractor, we will provide the pricing to your contractor.

Certain custom product orders may not be canceled and may not be returned. Other products may be cancelled and may be returned: certain restocking charges may apply. It is very important that measurements are confirmed and accurate before your order is placed.

All products that Snyder Diamond sells come complete with the manufacturer's warranty. Snyder Diamond offers extended warranties on the majority of the appliance products we sell.

Delivery & Installation

We will gladly arrange appliance installation with one of our independent appliance installers depending on the products you are purchasing. We recommend that you contact your plumbing contractor or your project manager to arrange installation of plumbing and bathroom fixtures.

Yes, our fleet of trucks will deliver your order anywhere in the greater Los Angeles area. Appliance orders may be delivered and installed to your job site by our independent appliance installers. Your sales consultant will be able to assist you in determining the best delivery method for your order. Delivery charges may apply.

Professional delivery is available for every product we sell. Snyder Diamond would be happy to coordinate third-party installation for your appliance purchases.